Privacy Policy

Patycare ("we", "us", or "our") operates the Patycare mobile application. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app and related services.

By using Patycare, you agree to the collection and use of information in accordance with this policy.

Account information: email address, display name, profile photo, language preference, and notification settings.

Pet data: pet profiles including name, species, breed, gender, age, weight, diet, medications, allergies, vaccination history, diseases, test results, activities, measurements, and uploaded documents or photos.

Chat data: messages you send to the AI assistant and AI-generated responses, including detected facts you choose to save.

Usage data: message quotas, subscription status, ad interaction data, and app settings.

Device data: push notification tokens and device identifiers needed to deliver notifications.

To provide and maintain the Patycare app and its features.

To personalize AI responses based on your pet's profile and stored facts.

To manage subscriptions, quotas, and entitlements.

To send push notifications for routines, health events, and birthdays (with your consent).

To display in-app advertisements in the free tier (banner, interstitial, and rewarded) and manage ad consent via Google UMP.

To improve our services, ensure security, and comply with legal obligations.

Cloud infrastructure providers: authentication, database, file storage, and access controls for your account and pet data.

AI service providers: processing chat messages to generate personalized pet care responses.

RevenueCat: subscription management and in-app purchases (payments are handled by your device's app store; we do not store payment card details).

Google AdMob: in-app advertising (banner, interstitial, and rewarded) and ad consent management in the free tier.

Apple App Store and Google Play: payment processing for subscriptions (we do not store payment card details).

These providers process data according to their own privacy policies. We share only the minimum data necessary for each service to function.

Your data is stored securely on cloud infrastructure with access controls that restrict access to pets you own or have been granted caregiver access to.

Temporary caregiver share codes expire automatically. Expired shares are blocked from accessing pet data.

API keys and sensitive credentials are stored server-side only and are never exposed in the mobile app.

We implement industry-standard security measures, but no method of transmission over the internet is 100% secure.

We retain your account and pet data for as long as your account is active.

Chat messages and pet records are kept to provide continuity of care insights and history.

You may request deletion of your account and associated data by contacting us at patymateapp@gmail.com.

Depending on your location, you may have the right to access, correct, delete, or export your personal data.

You can update pet profiles and account settings directly in the app.

To request account deletion or data export, email patymateapp@gmail.com with the subject line "Data Request".

For GDPR and CCPA requests, we will respond within the timeframes required by applicable law.

Ad consent preferences can be managed through Google UMP within the app.

Patycare is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

Your information may be processed in countries where our service providers operate. By using Patycare, you consent to the transfer of your data to these locations, subject to appropriate safeguards.

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your data, contact us at patymateapp@gmail.com.