Terms of Use

By downloading, installing, or using the Patycare mobile application ("App"), you agree to these Terms of Use. If you do not agree, do not use the App.

Patycare is an AI-powered pet care assistant that helps pet owners and caregivers manage pet profiles, health records, daily routines, and receive personalized care insights through conversational AI.

Patycare is not a veterinary service. AI responses are for informational purposes only and do not replace professional veterinary advice, diagnosis, or treatment.

You must provide accurate information when creating an account.

You are responsible for maintaining the security of your account credentials.

You must be at least 13 years old to use the App.

Patycare offers a free tier and a Premium subscription with weekly, monthly, and yearly auto-renewing plans.

Payment is processed through the Apple App Store or Google Play Store. We do not collect or store your payment card information.

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.

You can manage or cancel your subscription through your Apple ID or Google Play account settings.

Refunds are handled by Apple or Google according to their respective refund policies. We cannot issue direct refunds for purchases made through app stores.

Prices may change with notice. Price changes apply to subsequent billing periods.

Free users receive a limited number of AI messages per 24-hour rolling window, can create one pet profile, may share with one caregiver, and may see in-app ads (banner, interstitial, and rewarded).

We reserve the right to modify free tier limits with reasonable notice.

AI-generated responses are based on information you provide and general pet care knowledge. They may be incomplete or inaccurate.

Always consult a licensed veterinarian for medical concerns, emergencies, or before making health decisions for your pet.

Patycare is not liable for actions taken based on AI-generated content.

Owners may generate temporary share codes to grant caregivers limited access to pet profiles. Free users may share with one caregiver; Premium users have unlimited caregiver sharing.

Share codes expire automatically. Owners can revoke access at any time.

Caregivers must use shared access responsibly and only for the intended pet care purpose.

You agree not to misuse the App, attempt to access other users' data, reverse engineer the service, or use the App for any unlawful purpose.

You may not use the App to generate harmful, abusive, or misleading content.

We reserve the right to suspend or terminate accounts that violate these terms.

The App, its design, logos, and content are owned by Patycare and protected by intellectual property laws.

You retain ownership of content you upload (pet photos, documents). You grant us a license to store and process this content to provide the service.

The App is provided "as is" without warranties of any kind, express or implied.

To the maximum extent permitted by law, Patycare shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the App.

Our total liability shall not exceed the amount you paid for Premium subscriptions in the twelve months preceding the claim.

You may stop using the App and delete your account at any time by contacting patymateapp@gmail.com.

We may suspend or terminate your access if you violate these Terms or for other legitimate reasons with notice where required.

These Terms are governed by the laws applicable in the jurisdiction of the App operator. Any disputes shall be resolved in the courts of that jurisdiction, unless otherwise required by mandatory consumer protection laws in your country.

For questions about these Terms, contact us at patymateapp@gmail.com.